A property manager or co-host account brings several St. Petersburg listings under one cleaning relationship: one scheduling contact, one shared checklist and per-address notes, instead of a separate vendor arrangement for every unit. Confirm the billing format and scheduling terms when the account is set up.
Running four or five listings through four or five separate cleaning relationships means four different standards, a stack of invoices to reconcile every month, and no single person to call when a same-day turnover goes sideways at one of them. A portfolio account is meant to consolidate that into one conversation and one standard applied at every address in St. Petersburg.
What to settle when the account opens
The useful work happens up front. List every address with its unit number, bed and bathroom count, access method and usual checkout and check-in times. Agree on who on your side can approve extra work, and who confirms each cleaning against the booking calendar, so nobody assumes a booking created a cleaning appointment on its own.
Ask how invoicing will work for several properties: per cleaning, per period, or itemized by address. Whatever format you agree on, get it in writing before the first batch of turnovers rather than discovering it on the first statement.
What happens when listings have different standards?
Keep one baseline checklist for the portfolio, and let each address carry its own notes on top of it — a stricter restock count on one listing, a different trash arrangement on another — without rewriting the standard unit by unit.
- Per-address notes for restock counts, access instructions and trash routing
- One photo-report format, so every property's handoff looks the same to you
- A clear process for adding a new unit to the existing account
- Exceptions written down once and applied every visit, not re-explained each time
Who do I call when something goes wrong at one unit?
Agree on that before it happens. Name the contact on each side for a late checkout, a damaged item or a missed restock, and decide which problems the cleaner reports by photo and which need a call. See damage inspection and photo reporting for what a useful report contains.
Can I add units to the account as my portfolio grows?
Ask for a new address to be added to the existing account with its own notes, rather than starting a fresh vendor arrangement. Send the same property details you supplied for the first units so the new listing starts from the shared standard.
Do you bill per cleaning or per property?
That is agreed when the account is set up. Ask whether invoices can be itemized by address, so each property's cleaning cost is visible without reconciling separate statements.
What if two of my listings need turnovers at the same time?
Send both checkout and check-in times as early as you can, and say which arrival is tighter. Availability for overlapping turnovers has to be confirmed for the specific day; it is not automatic.
Is there a minimum number of listings to open an account?
Ask when you get in touch. Describe how many properties you manage now and how many you expect to add, and confirm the terms that apply to your portfolio. Call (656) 233-2700 or use the contact form.